How does the Y-training cable help supervisors monitor agent calls in a contact centre?

The Link 265 Y-cable connects two Jabra Quick Disconnect headsets to one softphone, allowing a supervisor to silently listen to or join an agent's call for training and quality assurance without disrupting the customer interaction.

Can both headsets talk at the same time, or does only one person speak per call?

Contact Procure.ae to confirm whether both participants can speak simultaneously or if one is muted for listening-only training mode.

What do the illuminated inline call controls do during a training session?

The illuminated controls display call status and allow both participants to manage the call. The supervisor can see incoming calls, active status, and use buttons to answer, hold, or disconnect.

Are the programmable soft buttons customizable for your training workflow?

Yes, the programmable soft buttons can be configured to suit your organisation's needs. Contact Procure.ae to confirm which UC platforms support button programming.

Does the Link 265 reduce audio quality when two headsets are connected to one call?

No, the Y-cable maintains full audio quality for both participants. Both headsets receive the same clear, HD voice signal from the softphone.

Which UC platforms (Microsoft Teams, Cisco, Avaya) does the Link 265 support?

Contact Procure.ae to confirm which unified communications platforms are compatible with the Link 265 Y-training cable.

What is the lead time for the Link 265 training cable to arrive at a contact centre in the GCC?

Procure.ae supplies the Link 265 on a request-a-quote basis for UAE and GCC delivery. Submit your contact centre location and timeline to receive a delivery estimate.

Can Procure.ae support bulk orders of training cables for multi-site contact centre operations?

Yes, Procure.ae handles bulk orders for enterprises across the UAE and GCC. Request a quote with your quantity, locations, and delivery timeline.

What cable length does the Link 265 provide for connecting two headsets?

Contact Procure.ae to confirm the Y-cable length and whether extension cables are recommended for your layout.

Is the Link 265 covered by warranty, and what does it protect against?

Contact Procure.ae to confirm warranty coverage and terms for the Link 265 training cable.

Are the illuminated inline controls backlit for use in low-light contact centre environments?

Contact Procure.ae to confirm whether the illuminated call controls provide backlighting for visibility in dim or night-shift contact centre settings.

Jabra 265-09 Link 265 USB/QD Y-Training Cable

Name: Jabra 265-09 Link 265 USB/QD Y-Training Cable
Brand: Jabra
SKU: 265-09

The Jabra 265-09 Link 265 is a USB Y-training cable enabling two Jabra Quick Disconnect headsets to connect to a single PC softphone. With illuminated inline call controls and programmable soft buttons, it is ideal for supervisors to silently monitor or actively participate in agent calls during training and quality assurance.

Overview

The Jabra Link 265 USB-QD Y-Training Cable is a specialised solution for call centre supervisors, team leads, and trainers who need to monitor or coach agent conversations in real time. By connecting two QD headsets to a single PC softphone interface, this cable enables supervisors to join calls silently, listen without disruption, or actively participate when coaching or intervention is required. The integrated inline control unit offers intuitive call management with illuminated buttons for clear status feedback.

Key Features

Connects two Jabra QD headsets to a single PC for dual-channel call participation
Illuminated soft buttons provide clear visual feedback for call status
Programmable controls via Jabra Direct or Xpress software for custom workflows
Answer, end, volume, and mute controls on integrated inline unit
Silent monitoring capability for supervisor coaching and QA
Plug-and-play USB connection — no additional hardware required
Ideal for training, hot-desking, and supervisory call scenarios

Specifications

Brand: Jabra
Model: 265-09
Color: Black
Weight: 0.45 kg
Country of Origin: China
Compatibility: Two Jabra QD quick-disconnect headsets + one PC
Interface: USB to PC softphone + dual QD connectors
Controls: Answer/End, Volume, Mute, programmable soft buttons
Status Indicators: Illuminated soft buttons

Why Buy from Procure.ae

Procure.ae supplies Jabra contact centre and training solutions to institutions and businesses across the UAE and GCC. Request a quote for bulk purchases, integration, and deployment support.

FAQ

Can the Link 265 be used for personal calls or outside a call centre environment?
Yes, the Link 265 can connect any two Jabra QD headsets to a single computer softphone, making it useful for language learning, customer support teams, and any scenario requiring dual headset supervision.

Are the soft button functions customisable?
Yes, Jabra Direct and Xpress software allow you to reprogram the soft buttons to match your specific workflow and preferences.

What softphone platforms does the Link 265 support?
The Link 265 connects via standard USB to any PC softphone application supporting Jabra QD headsets, including Microsoft Teams, Zoom, Cisco WebEx, and others.